Returns & Refunds

Our promise

We want you to love the way your space feels. If something is not right, you may return your item under the conditions below.

Return window

You have 30 days from the date your order is delivered to request a return.

Condition of returned items

Items must be unused, in their original condition, and in their original packaging. For health and safety reasons, fragrance oils that have been opened or used cannot be returned.

How to start a return

Contact us through our Contact page before sending anything back, and include your order number. We will reply with the next steps. Returns sent without contacting us first may not be accepted.

Return shipping

Customers are responsible for return shipping costs, except when an item arrives damaged, defective, or incorrect — in those cases, contact us first and we will make it right.

Damaged, defective or wrong items

If your order arrives damaged, defective, or incorrect, please contact us through our Contact page as soon as possible after delivery, ideally with a photo, so we can arrange a replacement or a refund.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method. Please allow your bank or payment provider a few business days to post the refund after we process it.

Exchanges

If you would like a different fragrance or product, contact us through our Contact page and we will guide you through the fastest option.